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8D基础

8D小组解决问题的方法，提供了小组解决问题的流程及基础方法

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课程介绍

二战期间，美国政府率先采用一种类似8D的流程——“军事标准1520”，又称之为“不合格品的修正行动及部署系统”。 1987年，福特汽车公司首次用书面记录下8D法，在其一份课程手册中这一方法被命名为TOPS（Team Oriented Problem Solving）即 “团队导向问题解决法”。 8D问题求解法（8D Problem Solving）,D是Discipline（步骤、原则）的首字母。当时，福特的动力系统部门正被一些经年累月、反复出现的生产问题搞得焦头烂额，因此其管理层提请福特集团提供指导课程，帮助解决难题。8D最先在福特内部使用、成熟后福特逐渐要求其供应商遇到问题也用此法。后来名气大了，其它车厂也移植了福特的做法、使之成为汽车行业的标准做法。再后来8D家喻户晓，各行业通吃。而且不仅仅解决工作问题，解决家庭生活问题也很有效.

D0 全球8D过程的准备

D1 组建团队

D2 陈述问题

D3 制定ICAs（临时措施）

D4 确定并验证根本起因和问题逃出点

D5 选择并验证PCAs（永久措施）

D6 执行并确认PCAs（永久措施）

D7 预防问题重现

D8 奖励团队及个人的贡献

目录

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